Refund and Returns Policy
Last Updated: [8/03/2025]

At Tekneek Lasering, we take pride in the quality of our products and strive to ensure your satisfaction. Please read our Refund and Returns Policy carefully to understand your rights and our practices.

1. General Policy

  • We generally do not offer refunds but will replace items if they are damaged or incorrect.
  • Refunds are only provided if the item was needed for a specific date and was unusable at the time of delivery due to damage or error on our part.
  • If a refund is approved, it will cover the item cost plus delivery cost.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • You must inspect the item within 24 hours of delivery.
  • Please email proof of damage or error with clear photos to [Your Contact Email] within 24 hours of receiving the item.
  • We will assess the issue and, if applicable, replace the item or issue a refund as per our policy.

3. Buyer’s Responsibility

  • Any mistakes made during the ordering process, such as incorrect customization details or address errors, are the buyer’s responsibility.
  • We do not offer refunds or replacements for items that are incorrect due to buyer mistakes.

4. Opinions and Perceived Quality

  • All items are clearly represented through detailed descriptions and high-quality images on our website.
  • We do not issue refunds or replacements based on:
    • Personal opinions that the item is not as imagined.
    • Claims of low quality without specific and valid reasons backed by proof.
  • We encourage customers to review product details and images carefully before purchasing and
    Contact us if you doubt the quality of an item or need more information.

5. Cancellation Policy

  • You cannot cancel orders once production begins on custom or personalized items.
  • You can cancel standard orders within 24 hours of purchase if production has not started.

6. Non-Returnable Items

Due to the custom nature of our products, we cannot accept returns for:

  • Customized or personalized items.
  • Items marked as final sale.

7. Return Shipping Costs

  • We provide shipping instructions if we approve a return or replacement.
  • Return shipping costs are the buyer’s responsibility unless the item was damaged or incorrect.

8. Color and Material Variations

  • Due to variations in screen displays and natural materials, slight differences in color, texture, or grain are normal and not eligible for refunds or replacements.

9. Sale Items

  • Items purchased on sale or with a discount code are final sale and cannot be refunded or replaced unless they arrive damaged or incorrect.

10. Customization Errors

  • If there is an error in customization details provided by the buyer, we cannot issue a refund or replacement.
  • If the error is on our part, we will replace the item at no additional cost.

11. Limitation of Liability

  • We limit our liability to the cost of the item purchased. We are not responsible for any indirect or consequential damages.

12. Proof of Purchase

  • Requests for refunds or replacements must be accompanied by proof of purchase such as an order number or confirmation email.

13. Dispute Resolution

  • In case of a dispute, please contact us directly to resolve the issue.
  • We address unresolved disputes according to the laws of [Your State/Country].

14. Processing Time for Refunds

  • We process approved refunds within 5-7 business days, depending on your payment provider.

15. Contact Us

For any questions regarding this policy, please contact us through our contact form
https://tekneeklasering.com/contact-tekneek-lasering/